Contact information
At NeatPaws, we’re always happy to hear from you.
Whether you have a question about an order, product, shipping, returns, or anything else, our customer support team is here to help.
Customer Support
Email: support.neatpaws@gmail.com
Website: www.neatpaws.store
For the fastest assistance, please include your order number when contacting us about an existing order.
Order Support
For questions regarding:
- Order status
- Shipping and tracking
- Delivery issues
- Returns and refunds
- Damaged or incorrect products
- Product information
- Payment or checkout issues
Please contact us by email and provide your order number and relevant details.
Business Hours
Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM
We aim to respond to customer inquiries within 1–2 business days.
During weekends, public holidays, and high-volume periods, response times may be slightly longer.
International Customers
NeatPaws proudly serves customers in the United States, United Kingdom, Canada, Australia, and other eligible international destinations.
If you are contacting us about an international order, please include your order number, destination country, and tracking number where applicable.
Contact Us
NeatPaws
Website: www.neatpaws.store
Customer Support: support.neatpaws@gmail.com
We’re committed to providing friendly, reliable, and professional support to every NeatPaws customer.
NeatPaws — Happy Pets, Better Lives.